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Whataburger’s Fourth Customer Satisfaction Survey Sweepstakes

Official Rules



Whataburger’s Fourth Customer Satisfaction Survey Sweepstakes (the “Sweepstakes”) is sponsored by Whatabrands LLC, located at 300 Concord Plaza Dr., San Antonio, Texas 78216 (“Sponsor”).  Sponsor and its licensees, parent, subsidiaries, affiliates, successors, and assigns are referred to throughout these Official Rules as “Whataburger”.

 1.        Eligibility

            Except as otherwise provided in these Official Rules, entries for the Sweepstakes may be submitted by any legal resident of the United States, unless otherwise prohibited by law, who is not a minor in his or her state of residence and is at least 18 years old at the time of entry.  Employees of Whataburger or any other companies associated with the promotion of the Sweepstakes, and their respective parents, subsidiaries, affiliates, and advertising and promotion agencies, as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee, are not eligible to participate in the Sweepstakes.  The Sweepstakes is subject to federal, state, and local laws and regulations and is void where prohibited or restricted by law.


 2.        Agreement to Official Rules

            Participation in the Sweepstakes constitutes entrant’s full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein.


 3.        Sweepstakes Period

            The Sweepstakes begins on August 7, 2023 at 12:00 a.m. CT and continues through August 20, 2023 at 11:59 p.m. CT (the “Sweepstakes Period”). The Sweepstakes Period consists of two separate entry periods (each a “Weekly Entry Period”), which are set forth in the chart below. All Customer Survey Entries (as defined below) for each Weekly Entry Period must be received by the End Date listed below for the respective Weekly Entry Period in order to be eligible for that Weekly Entry Period’s drawing.  All Mail-In Entries (as defined below) for each Weekly Entry Period must be postmarked during the applicable Weekly Entry Period and received by the Sponsor by 5:00 p.m. CT on the day immediately following the End Date listed below for the respective Weekly Entry Period in order to be eligible for that Weekly Entry Period’s drawing (e.g., a purported Mail-In Entry postmarked August 7, 2023 and received before 5:00 pm CT on Monday, August 14, 2023 will be eligible for the first Weekly Entry Period’s drawing, but a purported Mail-In Entry postmarked August 7, 2023 and received on Tuesday, August 15, 2023 is not timely submitted and will not be eligible for any Weekly Entry Period’s drawing) .  Any purported entries submitted or received, as applicable, after the applicable deadline for such an entry are not eligible.  Non-winning entries from one Weekly Entry Period will NOT BE ENTERED into subsequent Weekly Entry Periods, if any.

 Weekly Entry Period

Start Date

End Date

Weekly Drawing Date


Monday, August 7, 2023, 12:00 a.m. CTSunday, August 13, 2023, 11:59 p.m. CTOn or after Tuesday, August 15, 2023


Monday, August 14, 2023, 12:00 a.m. CTSunday, August 20, 2023, 11:59 p.m. CTOn or after Tuesday, August 22, 2023


4.         How to Enter

            To enter the Sweepstakes, each entrant must either: (a) submit a completed customer survey response as directed on the entrant’s order receipt from a Participating Whataburger Restaurant, as defined more fully below, and “opt in” to the Sweepstakes at the conclusion of the survey response, completing both such steps during the Sweepstakes Period (“Customer Survey Entry”); or (b) print their name, complete address, email, and telephone number on a single, standard, individually postmarked 4” X 6” postcard and mail it to: ATTN: BI Team/Business Insight, Whataburger’s Fourth Customer Satisfaction Survey Sweepstakes, 300 Concord Plaza Dr., San Antonio, Texas 78216 (“Mail-In Entry”).  Bulk Main-In Entries are not permitted.  Mail-In Entries made in bulk or otherwise not conforming to these Official Rules will be disqualified.  Only entries made in accordance with the timing set forth in these Official Rules will be eligible to win the Sweepstakes.  Each person submitting either a Customer Survey Entry or a Mail-In Entry (collectively referred to as an “Entry”) in accordance with these Official Rules will be considered a “Participant”.  All properly submitted Entries will be automatically entered into the Sweepstakes.  Standard messaging, cellular, or other communication-based rates may apply. Sponsor is not responsible for any messaging, cellular, or other communication-based charges incurred by Participant.  Check with your mobile or other service provider for more information.


            Only the following Whataburger restaurants are considered “Participating Whataburger Restaurants” for this Sweepstakes:  San Antonio, Texas -- Unit Nos. 1180 and 839; El Paso, Texas – Unit Nos. 1303, 412, 655, 314, 447, 136, 65, 1085, 413, and 656; and Tucson, Arizona – Unit Nos. 774, 552, 414, 230, 1189, 232, 598, and 1280.


            Whataburger is not responsible for Entries that are lost, late, misdirected, ineligible and/or incomplete due to mail delivery service, computer or electronic malfunction, or other error.  Whataburger reserves the right to disqualify any Entry, at its sole discretion, that is not in compliance with these Official Rules.  All Entries become the property of Whataburger and will not be acknowledged or returned.  Each Entry must be made in accordance with these Official Rules, including the Content Restrictions described below, and, if applicable, must also conform to the rules of the platform on which it is made (i.e., Facebook, Twitter or Instagram).  In the event of a dispute concerning the identity of any Participant, the relevant Entry will be deemed submitted by the authorized holder of the applicable account used to enter.  


5.         Winner Selection

            On or after the Weekly Drawing Date (as specified in the chart in Section 3, above), all qualifying Entries received during the corresponding Weekly Entry Period will be collected, and one winner will be randomly selected from the eligible Entries (the “Weekly Winner”), for a total of two Sweepstakes winners.  The drawings will be conducted under the direction of Sponsor, whose decisions are final and binding in all matters relating to the Sweepstakes.  Winning is contingent upon the Participant fulfilling all requirements of these Official Rules.  Actual odds of winning depend on the total number of Entries received during each Weekly Entry Period. 


 6.        Winner Notification

                Sponsor will attempt to notify each potential winning Participant via email or telephone.  The potential winning Participant must respond within 24 hours after Sponsor’s first attempt to contact the Participant and must sign and return the Prize Verification Forms (defined below) within the time period indicated by Sponsor (and provide any required consent of a parent or legal guardian where applicable), otherwise the Prize will be forfeited. In the event that a potential winning Participant cannot be contacted or does not respond within the designated period of time, such potential winning Participant will be disqualified and another potential winning Participant may be selected using the same procedures stated above from the remaining eligible Entries received or Sponsor may cancel the Weekly Drawing or Sweepstakes at its sole discretion.  Each Participant may receive only one Prize, as described in section 7, below.  If a potentially winning Participant has already won a Prize in the Sweepstakes for a prior Weekly Entry Period drawing, the Participant is no longer eligible to participate in any subsequent Weekly Entry Period drawings. 


7.         Prize

One Weekly Winner will be chosen as described in Sections 5 and 6 above for each Weekly Entry Period.  Each Weekly Winner will receive Whataburger-for-a-Year, which is defined as a total of 52 paper coupons good for at least one year from the date the Prize is awarded, each for a single #1 Whatameal® (i.e., a single meat Whataburger® sandwich, medium fries, and medium drink; note that add-ons to the sandwich and items not otherwise identified are not included in the definition of Whataburger-for-a-Year), referred to herein as the “Prize”, the total of which is estimated at $430.00.  The Sweepstakes will have a total of two Weekly Winners with a total of two Prizes awarded (i.e., one Prize per Weekly Winner).   The total combined value of all Sweepstakes Prizes is $860.00.


No transfer, substitution, or cash equivalent for all or any portion of the Prize is allowed except at Sponsor’s sole discretion.  The Prize or any portion of the Prize is non-transferable and may not be given, bartered, substituted, sold, or exchanged for cash or another Prize.  Unused components of the Prize have no redeemable cash value.  Sponsor reserves the right to substitute the Prize or any portion of the Prize for one of equal or greater value for any reason.  Whataburger AND ITS SUPPLIERS make no representations or warranties, express or implied, with respect to the Prize or any component of the Prize, all such representations and warranties being hereby disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.


8.         Winner Verification and Prize Conditions

Each potential winning Participant (and the parent or legal guardian of any Minor chosen as a potential winning Participant) will be required to sign and return to Sponsor any legal documents that Sponsor may require including, but not limited to, a Winner’s Affidavit (which may contain a publicity release) (“Prize Verification Forms”), within the amount of time specified in the communication by which the Sponsor delivers the Prize Verification Forms to the potential winning Participant.  If a potential winning Participant does not timely sign and return the Prize Verification Forms to Sponsor, or chooses not to accept the Prize, such potential winning Participant will be disqualified, and another potential winning Participant may be selected using the same procedures stated above from the remaining eligible Entries received or Sponsor may cancel the Sweepstakes in its sole discretion.


9.         General Conditions

            In the event that the operation, security, or administration of the Sweepstakes is impaired in any way for any reason, including, but not limited to fraud, virus, bug, worm, unauthorized human intervention or other technical problem, or in the event the Sweepstakes is unable to run as planned for any other reason, as determined by Sponsor in its sole discretion, the Sponsor may, in its sole discretion, either (a) suspend the Sweepstakes to address the impairment and then resume the Sweepstakes in a manner that best conforms to the spirit of these Official Rules or (b) terminate the Sweepstakes and, in the event of termination, award the Prize at random from among the eligible, non-suspect Entries received up to the time of the impairment. The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner. Any attempt by any person to damage the platform or undermine the legitimate operation of the Sweepstakes may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages (including attorney’s fees) and any other remedies from any such person to the fullest extent permitted by law. Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision.


10.       Publication and License

Each winning Participant of the Sweepstakes grants to Whataburger an irrevocable, perpetual, worldwide, royalty-free, unlimited, freely transferable license to print, publish, display, broadcast, distribute, reproduce, use and otherwise exploit the winning Participant's name, voice, statement, picture or other likeness, without additional compensation, in any media now known or hereinafter known for any purpose whatsoever, including public relations, advertising and promotional purposes as may be determined by Whataburger.  Nothing herein will obligate Whataburger to make any use of any of the rights set forth herein. The license grant in this Section is void to the extent prohibited by applicable law.  Check local laws for any restrictions or limitations regarding this license grant.

11.       Content Restrictions

Participants must not include any of the following content (“Restricted Content”) in their Entries: (a) anything that is not in keeping with the reputation and image of the Whataburger brand of products and services; (b) anything that is obscene, indecent, or sexually explicit or suggestive; (c) anything that may be considered offensive to individuals of any age, race, ethnicity, national origin, religion, sexual orientation or other protected class or to persons who are disabled; (d) anything that infringes, violates or misappropriates any person’s or entity’s personal or proprietary rights (including copyrights, trademarks or other intellectual property rights); (e) anything that defames or invades the publicity or privacy rights of any person, living or deceased; (f) any threats to any person, place, business, group or entity; (g) anything that depicts illegal or violent acts; (h) anything that is libelous, hateful or slanderous; (i) anything that depicts or references tobacco, alcohol, drugs, dangerous stunts or weapons of any kind, including but not limited to guns, knives or projectiles; and (j) any images of individuals under legal age of majority, except if the Participant has obtained a signed release from such individual’s parent or legal guardian.  Any Entry with Restricted Content shall be disqualified and ineligible to participate in or win the Sweepstakes.  The determination of whether content submitted by a Participant is Restricted Content will be made in Sponsor’s sole and absolute discretion and Sponsor’s determination that content is Restricted Content shall be final and binding in all respects.


12.       Release and Limitations of Liability

            By participating in the Sweepstakes, Participants agree to release and hold harmless Sponsor, and its parents, subsidiaries, affiliates, advertising and promotion agencies, other companies associated with the Sweepstakes, and each of their respective officers, directors, employees, shareholders, representatives, and agents (the “Released Parties”) from and against any claim, cause of action, judgement, costs, damages, losses, expenses and liabilities, (whether arising under a theory of contract, warranty, tort, strict liability, product liability or any other theory) that may be suffered by me or any third party as a result of participation in the Sweepstakes, acceptance, receipt, use or nonuse of the prize (including any travel or activity related thereto), Whataburger’s use of my name, voice, statement, picture or other likeness, or Whataburger’s use of the Entry as permitted hereunder (including but not limited to claims of false endorsement or infringement of rights of publicity or privacy), even if such harm is caused solely by the recklessness, negligence or fault of one or more Released Parties.  The Released Parties are not responsible for any claims, damages, expenses, costs or losses to any person (including death) or property of any kind resulting from or arising from or in connection with, in whole or in part, directly or indirectly: (a) any technical errors associated with the Sweepstakes, including lost, interrupted or unavailable Internet Service Provider, network, server, wireless service provider, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone, cellular tower or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties; (b) unauthorized human intervention in the Sweepstakes; (c) mechanical, network, electronic, computer, human, printing, language-translation, or typographical errors; (d) application downloads, (e) any other errors or problems in connection with the Sweepstakes, including, without limitation, errors that may occur in the administration of the Sweepstakes, the announcement of the winner, or the processing of Entries; or (f) injury, death, losses or damages of any kind, to persons or property which may be caused, directly or indirectly, in whole or in part, from participation in the Sweepstakes or acceptance, receipt or misuse of the prize (including any travel or activity related thereto). Participant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Sweepstakes, and in no event shall the Participant be entitled to receive attorneys’ fees. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Sweepstakes. Participant waives all rights and claims to special, incidental, punitive, consequential, direct, or indirect damages whether foreseeable or not, and whether based on negligence or otherwise. Some jurisdictions may not allow limitations or exclusion of liability for incidental or consequential damages or exclusion of implied warranties, so some of the above limitations or exclusions may not apply. Check local laws for any restrictions or limitations regarding these limitations or exclusions. 


13.       Additional Releases and Disclaimers

            Any third-party trademarks used in this promotion are the property of the respective trademark owners and are used for identification purposes only.  This promotion is in no way sponsored, endorsed, administered by, or associated with such third parties unless specifically stated otherwise. 


14.       Disputes

            Except where prohibited, each Participant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Bexar County, Texas.  All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, Participant rights and obligations, or the rights and obligations of Whataburger in connection with the Sweepstakes or any Entry, shall be governed by, and construed in accordance with, the laws of the State of Texas, without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than the State of Texas.


15.       Privacy

            Information collected from Participants is subject to Sponsor’s privacy policy, which can be found at www.whataburger.com.


16.       Winner List

            The name of the persons with the winning Entries can be obtained by sending a request identifying Whataburger’s Fourth Customer Satisfaction Survey Sweepstakes with a self-addressed, stamped envelope to Whataburger, Attn:  BI Team/Business Insight, 300 Concord Plaza Dr., San Antonio, Texas 78216.  All requests must be received within 60 days after the Sweepstakes ends.